Safe and Welcoming Spaces

Principle 10 – Safe and Welcoming Spaces


We know from research locally that people want to connect and be welcomed in safe spaces; a safe, friendly, welcoming environment, smiling faces and a listening ear where all enquiries, problems and issues are taken seriously, and people are listened to. Clear, effective and honest communication is fundamental to building and developing trusting relationships.

The people who work in and deliver our services from these spaces are easily the most important factor in the quality of everyone’s experience, and the need to have the right skills and the freedom to act without becoming embroiled in too much bureaucracy.


“The presence of someone who is respected and who is known to care can also have an impact on people’s experience of the settings where they are.” (Smith and Smith 2008)


We believe in demonstrating our caring from our first interactions. Being polite, welcoming and warm. We believe in listening and giving the time to hear the full story … this caring comes from a belief that love is a transformative force and that through caring and acts of kindness as demonstrations of a loving practice, we can transform a world which can often seem predicated on self-interest, greed and a lack of time or thought for others.

We also know that this can bring untold benefits for mental and physical health and well- being. We want to provide places that people want to come to and will use and we want to listen to what is needed. We know that in communities like Barrow and Furness it is important that we communicate our belief in our goodness and pride. That we work with each other so that our people and the place we live in is looked after and that we all know that we are entitled to expect this for ourselves and for our community.

We want to know if we have spaces that “enable people to be present, to take time to be with one another, to really listen, to connect and feel at home.” (Guiding Stars).


“Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.”  Leo Buscaglia

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